Frequently Asked Questions
How does it work?
You call us to set up a convenient time to bring our truck and crew. When we arrive, you point at all the things you would like us to take away and we give you an on the spot quote. Once a deal is made, we do all the loading for you and make sure your items are recycled or donated.
What can you take?
We remove furniture, household clutter, old paint, construction garbage, drywall, used motor oil, scrap metal, yard waste, electronics, cardboard, blue bin recycling and even pianos.
What kind of payments do you accept?
We accept Cash, Debit Card, Visa, American Express, JCB, and Master Card.
How much notice do you need?
We are a small company with limited resources so we appreciate as much notice as you can give. However, we do our very best to accommodate same-day pickups so don't be afraid to call and ask what our schedule is like.
Are there any hidden fees?
The only extra costs associated with our listed prices you can expect to pay is GST. The tax is a mandatory 5% tax imposed on the supply of goods and services that are purchased in Canada.
Where do you take our junk?
We donate any salvageable items like good furniture, clothing and toys. We recycle electronics, drywall, clean wood, cardboard, yard waste and just about anything we can.
What hours do you operate at?
We are a small business but commit ourselves to your schedule. We offer our booking services until as late as midnight and even do pickups until that time as long as we receive adequate notice.
Some of my items are quite heavy and we have a lot of stairs, are you sure you can handle it?
We will ensure that we provide you with the manpower to accommodate any job you hire us for.
Why should we call you over any other junk removal company?
We are a locally based family owned company which makes us on average about 25-30% cheaper than our franchise junk removal competition. We are committed to customer service which means we put your needs first. Our work is professional and ongoing and we take pride in our customer service and relations.
Do you Rent Bins?
Currently we do not provide Bin Rental services, we keep our bins accessible to ourselves so that we can commit ourselves to our full-serve services.
I have a lot of stuff in my home that needs to be removed, how can I get an estimate?
Because it's very hard to estimate a large job with items scattered in many areas of a home over email or phone, it's best that you schedule a time for one of us to come to your home and give you an accurate estimate.
Do I save money by getting rid of more than one item?
The short answer is yes. Single item pickups require us to charge a minimum to cover our base costs.
Do you remove dirt or concrete?
Yes. We can haul away up to 3-5 cubic yards of dirt or concrete per trip. Please call George at 778-378-7940 for current rates.
Where does your company operate out of?
Our company currently operates it's junk removal service out of Burnaby, British Columbia but covers all surrounding areas such as Vancouver, Coquitlam, New Westminster, Delta, Surrey, Langley, Maple Ridge, Port Coquitlam, Richmond and more.
Do I need to move the items myself?
No. We are a full-serve Junk Removal Company which means that we do all the loading for you regardless of where the items are located. We will ensure we have the adequate manpower to accomodate any job we are hire for.
updated in 2019